1. Introduction
Innovatrix Infotech Private Limited (“we”, “us”, or “our”), incorporated under the Companies Act, 2013, is committed to protecting the privacy and personal data of our clients, website visitors, and other individuals (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.innovatrixinfotech.com) or engage our services.
By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
- Name, email address, phone number, and company name submitted via contact or enquiry forms
- Project requirements, briefs, or other information shared during consultations
- Billing and invoicing details necessary to process payments
2.2 Information Collected Automatically
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and navigation patterns (via analytics tools)
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your enquiries and provide requested services
- To manage and deliver projects, communicate project updates, and issue invoices
- To send service announcements, newsletters, or marketing communications (with your consent)
- To improve our website, services, and user experience
- To comply with applicable laws, regulations, and legal obligations
- To detect, prevent, and address technical issues or fraudulent activity
4. Legal Basis for Processing
Where applicable, we process your personal data on the following legal bases under India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws:
- Consent — for marketing communications and optional data collection
- Contract — to perform our obligations under a service agreement
- Legitimate interests — for analytics, security, and fraud prevention
- Legal obligation — to comply with applicable laws
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data with:
- Service providers — third-party vendors (e.g., cloud hosting, email delivery, payment gateways) who process data on our behalf under strict confidentiality obligations
- Professional advisors — lawyers, accountants, or auditors, where necessary
- Regulatory authorities — when required by law, court order, or government request
- Business transfers — in the event of a merger, acquisition, or sale of assets, subject to continued confidentiality protections
6. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. You may control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Client project records are typically retained for seven (7) years in accordance with applicable accounting and legal requirements. Contact form submissions are retained for up to two (2) years.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data (where no legal obligation to retain it exists)
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a data protection authority
To exercise your rights, please contact us at contact@innovatrixinfotech.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Innovatrix Infotech Private Limited
6th Floor, Zioks, Tower 2, Millennium City IT Park,
DN 62, DN Block, Sector V, Bidhannagar,
Kolkata, West Bengal 700091, India
Email: contact@innovatrixinfotech.com
Phone: +91 70032 15657